The tracked minimum withdrawal is €40, with a daily cap of €5,000, a weekly cap of €10,000, and a monthly cap of €20,000. Those numbers matter before timing does, because a request that does not fit the basic payout layer is not really a delay case yet.
A second distinction matters just as early: a payout can stay pending for up to 48 hours before the method-specific clock begins. That means a player can still be inside a normal queue even when no money has arrived yet.
The tracked method ranges start after that queue stage: card payouts run at 1-5 days, while bank transfer runs at 1-7 days. Weekend cashouts are currently tracked as unavailable, so the calendar can change what looks late.
Release can also slow down or stop for reasons that sit above the payment rail itself. Successful cashout is tied to AML and KYC completion, random audit can stretch to 7 days, and missing documents can turn a delay into a rejection.
The confirmed payout route is Withdrawal. Once a request starts there, the first useful check is not the bank clock but whether the amount clears the tracked floor and still fits the daily, weekly, and monthly cap structure.
| Limit Type | Tracked Value | Why It Matters |
|---|---|---|
| Minimum withdrawal | €40 | Amounts below this level are not ready for release |
| Daily cap | €5,000 | More than one request still has to stay inside this ceiling |
| Weekly cap | €10,000 | Larger payout plans need to be judged across the week, not only by day |
| Monthly cap | €20,000 | The full cashout path still sits inside a monthly upper boundary |
The cap table works as a first filter. A request that sits outside the amount rules should be corrected before the reader starts diagnosing method timing or review delays.
A pending payout is not yet the same thing as a late bank or card transfer. The tracked queue can last up to 48 hours, and only after that stage do the card and bank-transfer windows become the useful comparison.
| Payout Stage | Tracked Range | How to Read It |
|---|---|---|
| Pending stage | Up to 48 hours | This is the review queue, not the final method clock |
| Card payout | 1-5 days | This timing starts after the request leaves pending |
| Bank transfer | 1-7 days | This also starts after the queue and release checks are complete |
| Weekend cashout | No | Calendar timing can change what looks like a delay |
The table matters because the first 48 hours do not describe the bank leg. A player who reads the queue as final transfer time can escalate too early even when the request is still inside the normal release path.
The payout side uses its own method layer, and it should not be assumed to mirror the funding side exactly. Tracked outgoing rails include Interac, Visa, MasterCard, and Bank Wire Transfer, while withdrawal fees are currently tracked as none.
When the real comparison is between incoming and outgoing rails rather than payout timing alone, the next useful stop is the deposit methods page.
The payout rail is only one part of the release process. Successful withdrawal is tied to AML and KYC completion, tracked account review can take 1-5 days, and a random audit can extend the path to 7 days even before the final method window matters.
The safest account-side checks live in My Profile, especially in Info and Security. Exact document labels are not confirmed here, so the useful move is to treat these areas as review checkpoints rather than to guess field names or upload wording.
If the delay looks closer to account review or document proof than to the payment rail itself, continue to the verification checks.
A stalled payout does not always mean the same thing. The most useful split is whether the request is still pending, whether the outgoing rail is not available for the account, or whether review and ownership checks are holding release behind the scenes.
The first useful question is whether the request is still inside the tracked 48-hour queue. If it is, the situation may still be normal even though the money has not reached the final method yet.
A method that helps money enter the account does not automatically describe the release side. Outgoing availability should be checked as a payout question, not assumed from the earlier deposit path.
Release can stall even when the amount and the method look valid. AML review after the request, incomplete ownership proof, or missing documents can all hold the payout before the banking leg becomes the real issue.
This page closes payout floor, cap structure, queue timing, outgoing method logic, and the first delay or rejection checks. Once the question becomes full document handling, unresolved support work, or a broader comparison between incoming and outgoing rails, another page becomes more useful than stretching withdrawal logic too far.
If the request stays unresolved after the payout, timing, and review checks, move the case to the support page with the amount, method, request time, and any visible state.
The tracked minimum withdrawal is €40. Requests below that level do not meet the basic payout floor yet.
The tracked daily cap is €5,000. The weekly cap is €10,000 and the monthly cap is €20,000, so larger payout plans should be judged across all three layers.
The tracked pending stage can last up to 48 hours. That queue is separate from the final card or bank-transfer timing.
Tracked card payouts run at 1-5 days after the request leaves pending. That range is not the same thing as the initial queue stage.
Successful withdrawal is tied to AML and KYC completion. If the request looks more like a review hold than a transfer delay, Info and Security are the safer first account checks.
Yes. A random audit is currently tracked at up to 7 days, which means the request can slow down before the final payout rail becomes the main issue.
Weekend cashouts are currently tracked as unavailable. Calendar timing can therefore change what looks late if the request is crossing a weekend boundary.
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